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FAQs

Below you will find all those questions we get asked on a regular basis. If you can’t find what you’re looking for then please do give us a call on 0844 264 2121*.

How Do I Book

Online: simply select the show and click the Book Tickets button and select your seat

By Phone: By calling 0844 264 2121, calls cost 7p per minute plus your phone company’s access charge. Our phone lines are open Mon-Sat, 10am-6:30pm (6pm on non-show days).

In person: The Box Office is open
Show days: 10am-6:30pm
Non-show days: 10am-6pm
Sundays and Bank Holidays may vary

What are your opening times?

Our opening times are as follows:

Box Office:
Show days: 10am-6:30pm
Non-show days: 10am-6pm
Sundays and Bank Holidays may vary

Our phone lines are open Mon-Sat, 10am-6:30pm (6pm on non-show days)

0844 264 2121. Calls cost 7p per minute plus your phone company's access charge.

Bar:
Monday – Saturday 10am – 11pm
Sunday: Closed

How can I pay?

We accept all major credit & debit cards.
We accept Theatre Tokens.
We accept cash at all sales points.
We do not accept cheques.

Where can I buy Theatre Tokens?

You can buy or redeem Theatre Tokens at The Other Palace box office in person or over the phone by calling us on 0844 264 2121.

Theatre Tokens are unique theatre gift vouchers, which allow your recipient to choose from over 240 venues nationwide including all of London’s West End. You can also buy Theatre Tokens online from the official website – www.theatretokens.com

Do I qualify as a concession?

Concessions include

Students, Seniors and Victoria Privilege Card holders
£5 off Band B tickets

Groups of 8+
£5 off Band B tickets

Access
Half-price tickets for access patron and a companion on selected price bands.

Concession prices may not be available where we are already offering fair or reduced price tickets for a production. Any applicable concession prices are subject to availability and proof of eligibility must be presented when booking and collecting tickets.

For Access or Group bookings and further information please contact the Box Office 0844 264 2121.

Can I exchange my tickets, or get a refund?

All ticket sales are non-refundable except in the case of a cancelled performance.

Tickets can only be exchanged for an alternative date of the same event. This will be subject to an exchange fee of £2.50 fee per ticket, with a minimum 48 hours’ notice.

To make an exchange please call the Box Office on 0844 264 2121*.

Returned Tickets

In the event of a sold out production, anyone wishing to obtain returned tickets should arrive at the theatre no earlier than one hour before the show and join the signposted returns queue. Return tickets are sold at face value and are limited to two tickets per customer. Return tickets will be allocated no earlier than 7.20pm. Please be aware that there is no guarantee that you will be successful in obtaining return tickets. We do not operate an advance waiting list at the theatre.

Access Bookings

We offer half-price tickets for access patrons and a companion on selected price bands. Access bookings can be booked directly via the Box Office by calling 0844 264 2121 (please note calls cost Calls cost 7p per minute plus your phone company's access charge.)

Theatre
Wheelchair seats and step-free access are located in row N of the stalls in the Theatre.

Please note that the auditorium does have a fairly steep rake and we would recommend those that have difficulty walking/mobility issues to sit towards the rear of the auditorium (Rows M&N)

We have a Sennheiser infrared hearing system in operation in the Theatre with two types of hearing devices available to customers. Headphones that amplify the sound or a necklace loop that can work in conjunction with your hearing aid.

Studio
Our Studio is unreserved seating but our Box Office are happy to help reserve a space to suit your needs. Please note that we do not have a hearing system in place in the studio.

If you have any access questions or queries please contact the Box Office on 0844 264 2121 or email boxoffice@theotherpalace.co.uk

What are the nearest transport links?

By tube
The nearest tube is Victoria (District, Circle, Victoria) which is a 2-5 minute walk from the theatre.

Please visit the Transport for London to plan your journey.

By rail
Victoria Station is less than 5 minutes' walk from theatre, with trains running to South East destinations including: Brighton, Kent, Surrey, Sussex, Gatwick Airport and cross country.

By bus
Routes 16, 38, 52, 73, 82, 42, 148 all pass near the theatre.

Do you have parking?

The Other Palace does not have customer parking although there is street parking in the surrounding area after 6.30pm on weekdays and on the weekends, please note this is pay via phone only. There are spaces for Blue Badge holders on Palace Street.

The nearest multi-storey car park is Q-Park, Horseferry Road and is around a 15 minute walk from the theatre. Please be advised that we are not part of the Q-Park scheme.

What is a transaction fee?

There is a transaction fee of £1.50 per booking, payable when payments are made online or by phone. No transaction fee is applied to tickets purchased in person at the box office.

*Calls are charged at 7p per minute plus standard network rates